MANOR AI
AI based property management platform
🚀 UPDATES: Our workspace is utilized by Best Western Hotels for internal management.
THE MOST CURRENT PROTOTYPE
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Knowledge Group
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Create Knowledge Group
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Payment Setting
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Privacy Setting
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Chat History
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Tasks Archive
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Onboarding Process - Choose Agent
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Onboarding Process Overview
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Task Collection
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Dashboard
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Agent Details
WORKING AS FUNDING DESIGNER
MARKET RESEARCH
Applied architectural expertise to guide market analysis.
HANDOFF TO ENGINEER
Ensured smooth collaboration with engineers.
DURATION
November 2023 - Present
Managing repetitive tasks.
Organizing multiple vendors
Streamlining messy process
DESIGN
Handled wireframes to high-fidelity design.
LEADERSHIP
Recruited and mentored team interns.
TEAM CHALLENGE
PROCESS
The exploratory phase is nonlinear and involves testing many concepts, often leading to dead ends.
METHOD
With limited resources, we had to rely heavily on quick iterations and agile decision-making to make things work.
MONEY
TOOLS
Figma, Figjam,
TEAM
4 designers, 2 engineers
#1. My Task
#3. Task Archive
USER INTERVIEW
Conducted interviews to gather user insights.
FUND RAISING
Helped secure funding by presenting the project vision.
A . Work Space
Users encounter numerous questions and inquiries daily. To help them quickly resolve each one, we developed four main features to streamline their tasks.
Tasks are automatically organized by type.
AI chatbot is available for users with inquiries and repetitive questions.
A built-in calendar allows for easy manual scheduling and tracking of upcoming tasks
A summary section provides a quick glimpse of task progress and completion status.
Archive Overview: Displays numbers like project amount, invoices and task need reviews, along with percentage changes compared to the past.
Each task card provides essential details, such as task agent, status, and related documents, with grid or list views.
#2. Agent Detail
#4. Chat History
Agent Overview: Displays key metrics like project amount, completed actions, and hours spent to give a quick summary of the agent's performance.
Data Visualization: A bar chart shows inquiries and completions over time.
Knowledge Access: A section to access relevant knowledge groups, allowing for quick reference and sharing.
Task list in progress and completed tasks with time tracking, status, and involved agents, ensuring clear visibility.
AI Training: After discussions with engineers, we recognized the need to store all previous conversations. This data is now used to train our AI agent.
Users can continue using this window to reply to messages.
Manor News Section: Features updates and tips.
B. Dashboard
Performance Overview: A bar chart shows the status of tasks—complete, in progress, and incomplete over time, agent status shows real-time performance data of agents.
Today's Schedule: Provides a quick view of scheduled meetings and tasks, allowing users to manage their day effectively.
C. Knowledge Group
Knowledge Group provides a space for users manually input and organize data to AI agents.
Access Control : Enables users to create new knowledge groups for managing access.
IMPACT
Secured $1M in Funding:
I played a pivotal role in securing $1 million in funding by engaging directly with investors and leveraging minimal resources to maximize investor interest.
Built 6 Strategic Partnerships:
Forged partnerships with six diverse businesses, including suppliers in building materials, vendors, hospitality groups, and cleaning companies, enhancing our project's ecosystem.
Achieved 72% User Growth:
By refining our onboarding process and optimizing key user journeys, we boosted user acquisition and retention, driving a 72% growth in the user base over six months.
Process
How we defined our product and narrow our focus.
Competitor Analysis
RESEARCH
We conducted an analysis of several PMS firms includes established players alongside emerging startups. This helped us prioritize the features for the first phase of development. After analyzing the competition, we decided to focus on key areas marked with blue stars.
User Interview
Our target users: landlords who own multiple properties and work with household management teams, as well as individual landlords who manage the entire rental process themselves.
We conducted 1:1 online interviews with 10 participants, discussing topics ranging from general property management challenges to specific product feedback. Below are a few key insights that stood out to us.
What can we do to replace the 9-12% income typically managed by property managers?
DESIGN ITERATION
Information Architecture
Based on the research, the information architecture is structured into key sections: Dashboard, Workspace, Agent Market, and Knowledge,each serving specific user needs.
Stakeholder:
A
A
How to organize repetitive tasks ?
User Feedback:
"I prefer not to see too much text."
"I’d like us to present something that is not only visually appealing but also highly functional."
How to increase chatbot utilization?
User Insight:
Stakeholder :
B
Some users did not utilize the chatbot for their questions, opting for more manual methods instead.
"I’d like us to present something that is not only visually appealing but also highly functional."
NEXT STEP
TAKEAWAYS
B
STYLE GUIDE
C
C
System Thinking for Scale, Streamline the Design
THE APPROACH
Continue exploring new features to meet landlords' needs while incorporating ongoing usability testing for continuous improvement.
Implement Predictive Analytics to anticipate user needs and enhance decision-making.
Optimize and elevate the interface and user interface (UI) design.
Working at a startup means being ready for uncertainty and quick changes. It's all about playing to everyone’s strengths to get the best results. When there's no product designer, the UX designer often working as a product designer to help guide the project and keep the team on track.
The property management fee range from 8%-12% of the monthly rental income.